Lang.ai is a technology company specializing in artificial intelligence solutions for business users, particularly in the customer support sector. The company operates in the AI and language analysis market, offering a platform that automates the tagging of support tickets and calls in real-time. This service is designed to help support teams scale efficiently by surfacing relevant concepts from free-text data, allowing businesses to focus on serving their customers better.

Lang.ai primarily serves companies that use platforms like Zendesk and Salesforce, providing seamless integration to enhance their support operations. The business model revolves around a SaaS (Software as a Service) approach, where clients subscribe to use the platform. Revenue is generated through these subscriptions, which are likely tiered based on the volume of data processed or the number of users.

The platform is highly customizable, allowing users to set up and adapt it to various processes within minutes. This flexibility makes it suitable for a wide range of applications beyond customer support, such as surveys, claims, and call notes. By automating the tagging process, Lang.ai helps businesses save significant time and resources, making their operations more efficient and data-driven.

Keywords: AI, language analysis, real-time tagging, customer support, SaaS, Zendesk integration, Salesforce integration, data insights, automation, customizable.